Returns policy

1. Conditions for exchange and return

Customers should check the condition of the goods and may exchange or return them at the time of delivery in the following cases:

• The goods are not of the type or design in the order placed, or as shown on the website at the time of ordering.
• The quantity is short or the set is incomplete compared with the order.
• The outer condition is affected, such as torn packaging, peeling or breakage.

Customers are responsible for presenting relevant documents proving the above shortcomings in order to complete the return or exchange.

2. Time limits for notifying and sending returned products

• Notification period: within 48 hours of receiving the product, for products missing accessories or gifts, or broken.
• Return shipping period: within 14 days of receiving the product.
• Return location: customers may bring the goods directly to our office/store or send them by post.

If you have feedback or a complaint about product quality, please contact our customer care line.